Return and Refund Policy

At HG Bead Designs, we want to provide a smooth and easy return and refund service to our customers within the stipulated time. You may request for return and / or exchange service by checking below-following points. 

  • We offer returns of purchased items within 30 days of purchasing.
  • You can also return your product for store credit or exchange it for a different item.
  • We accept all return and exchange requests, except discounted items. 
  • Please make sure the item you are returning is in the original condition, is packed in original product packaging, and has no visible signs of use or damage. 
  • Any orders exceeding 10 pieces please consult with HG Bead Design prior to purchase.
  • Please contact  with any questions related to the return and refund policy.

To initiate a return request, you must follow the below instructions:

  • Please reply to your order confirmation email to request which products you would like to return
  • Print the prepaid return shipping label that you have received by email
  • While returning items, attach the label provided 
  • Please allow 3-6 weeks for your replacement product or store credit
  • Replacement product shipping fees will be the responsibility of the customer.